Return Policy

We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:



defective, damaged or incorrect items:


  • Contact us at 1-800-868-2117 to speak to a Customer Service Representative and receive your return authorization (if eligible).



 
  • To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. 
  • We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition. 
  • Damaged or defective items returned without their original packaging will not receive a refund. 

return procedures


  • Please securely pack the item(s) you are returning and include a copy of your original packing slip in an appropriately sized box and ship to the address listed below.
 
  • After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures below.
 
  • Return Address: 

Kleenex Store

ATTN: Returns


1801 Lawrence Dr.De Pere, WI 54115




refunds procedures


If you are entitled to a refund in connection with a return, the following conditions will apply:

  • Your refund will be in the form of payment used for the purchase.
 
  • The amount refunded will be the price charged to your credit card for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item, as applicable.
 
  • Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
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