Subscription FAQs

What is Kleenex Facial Cleansing Auto Refills?

Kleenex Facial Cleansing Auto Refills is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. You will receive 10% off and Free Shipping on all refills with Kleenex Facial Cleansing Auto Refills] orders!

You always have complete control over your [Auto Delivery] orders and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘My Subscription’ located within your account. Changes to orders can be made any time within 24 hours of the next scheduled shipment date and you can cancel at any time.

How do I join Kleenex Facial Cleansing Auto Refills?

Joining Kleenex Facial Cleansing Auto Refills is and easy can be done while browsing on a refill product page. To subscribe, select your preferred shipment frequency and then check out as normal.

What will happen after I join Kleenex Facial Cleansing Auto Refills?

After you join Kleenex Facial Cleansing Auto Refills, you will receive an email confirming your subscription. This email will include a link to access the ‘My Subscriptions’ section in your account where you can manage your future orders.

We will place your Kleenex Facial Cleansing Auto Refills orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each Kleenex Facial Cleansing Auto Refills order. You will also receive email notifications regarding other important information related to your Kleenex Facial Cleansing Auto Refills account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.

How do I make changes to my Kleenex Facial Cleansing Auto Refills order?

Once you’ve joined, Kleenex Facial Cleansing Auto Refills is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the ‘My Subscription’ section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.

Change an order date:

To change your next order date, please visit the My Next Order tab within My Subscriptions and click the ‘Change Date’ button to the right of the next order date then select a new date for your order. This will change the order date for the entire order.

If an Kleenex Facial Cleansing Auto Refills order contains multiple items and you would only like to change the order date of a single item, please visit the ‘My Subscriptions' tab and identify the individual item you would like to modify. Please click the ‘Edit’ link to the right of the subscription details and click the ‘Change Order Date’ button.

Skip a delivery:

To skip a subscription order, visit the ‘My Next Order’ tab within ‘My Subscriptions’ and click the ‘Skip Delivery’ button to the right of the upcoming order date dropdown to skip the entire order.

Change shipment frequency:

To modify the delivery frequency for a subscription item, please visit the ‘My Subscriptions' tab within Kleenex Facial Cleansing Auto Refills.’ On this tab, the current delivery frequency is displayed next to each subscription item in a dropdown menu. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the subscription item you would like to modify and select your next desired frequency from the dropdown menu.

Cancel subscription:

To cancel a subscription item, please visit the ‘My Subscriptions’ tab and simply click the ‘Edit’ link to the right of the subscription details and click the ‘Pause Auto Delivery’ button. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a cancel reason and clicked the ‘Pause Auto Delivery’ button, your subscription will be canceled and no future orders will be placed. You will receive an email notification confirming this action.

Please allow up to 24 hours for any modifications or cancellations to be processed.

How do I make changes to my Kleenex Facial Cleansing Auto Refill account information?

To review or modify your Kleenex Facial Cleansing Auto Refills account information, visit ‘My Subscriptions’ located within your account. You can change your shipping address for an individual order or at the subscription item level,
which is the default option and will affect all future orders.

To change your shipping address for an order, please visit the ‘My Next Order’ tab and click the ‘Edit’ link located directly to the right of the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all subscriptions and future orders unless otherwise noted. To change your shipping address for a subscription, please visit the ‘My Subscriptions’ tab, click the ‘Edit’ link to the right of the subscription details and then click the ‘Change Address’ button.

Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.


How do I view my future deliveries?

You can view your future orders in the ‘My Next Order’ tab in the ‘My Subscription’ section of your account. Your very next scheduled order will be displayed. To see additional deliveries, click on the down arrow next to the next scheduled order date below ‘View Upcoming Orders.’

How do I combine items to be in the same order?

Kleenex Facial Cleansing Auto Refills items that have the same order date, shipping address, billing address and payment method will ship as one order.


If you have more than one Kleenex Facial Cleansing Auto Refill item and want the items to ship in the same order, simply visit the ‘My Subscriptions’ tab of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.

What types of payment are accepted for Kleenex Facial Cleansing Auto Refills?

All Kleenex Facial Cleansing Auto Refills subscriptions require a credit or debit card payment. Alternative payment forms, such as PayPal, cannot be accepted.

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